Epson Error Code 0x97 is a common issue that tends to plague certain Epson printer models, particularly the Workforce series. This error signifies an internal hardware problem or malfunction that usually arises due to a failure in the motherboard or another component within the printer.

What is Epson Printer Error Code 0x97

As a result, your printer will display this specific error code on its LCD screen, halting any print tasks in progress and leaving you frustrated with an unresponsive device. The onset of this error might be sudden, occurring when printing large files or during heavy usage. In some cases, it might even appear without warning during standard printing tasks.

What’s more, the initial occurrence could lead to the constant appearance of the error code even after seemingly successful troubleshooting attempts. Rest assured that understanding what error code means is the first step to finding suitable solutions and restoring your printer’s functionality!

Steps to Fix Epson Printer Error Code 0x97

Epson Printer Error Code 0x97 typically indicates a hardware malfunction. This error can cause the printer to stop functioning unexpectedly, and it often arises due to an internal component failure. Here are some steps you can follow to try to resolve this issue:

Step-by-Step Troubleshooting

  1. Restart the Printer
    • Turn off the printer and unplug it from the power source.
    • Wait for about 5 minutes.
    • Plug the printer back in and turn it on.
  2. Check for Paper Jams
    • Open the printer and carefully check for any paper jams or foreign objects inside the printer.
    • Remove any jammed paper or debris you find.
  3. Clean the Printhead
    • Turn off the printer and unplug it.
    • Open the printer and remove the printhead.
    • Clean the printhead using a lint-free cloth and a small amount of isopropyl alcohol.
    • Allow the printhead to dry completely before reinserting it.
  4. Replace Ink Cartridges
    • Sometimes, faulty or empty ink cartridges can cause this error.
    • Replace the ink cartridges with new ones.
  5. Reset the Printer
    • Unplug the printer from the power source.
    • Hold down the power button for 60 seconds.
    • Plug the printer back in and turn it on.
  6. Firmware Update
    • Check if there is a firmware update available for your printer model on the Epson website.
    • Download and install the update following the provided instructions.
  7. Contact Epson Support
    • If none of the above steps work, it might be a serious hardware issue.
    • Contact Epson support for further assistance. They may suggest additional troubleshooting steps or recommend sending the printer in for repair.

More Solutions to Fix Epson Printer Error Code 0x97

Remember, when reaching out to Epson Support, be sure to provide all necessary information about your issue—including details about the error message, steps you’ve already taken to resolve it, and any other relevant symptoms—to ensure a smooth and swift resolution. With professional assistance at hand, you’ll be on track to fix Error Code 0x97 and keep your printer functioning optimally!

  • Power Cycling The Printer: Turn off the printer >Unplug every cable >Wait a few minutes >Press and hold the power button >Reconnect the cables >Turn on the printer.
  • Disconnecting and Reconnecting Cables: Turn off your printer >Unplug all cables >Wait for a few minutes >Inspect each cable >Reconnect all cables >Turn on your printer >Perform a test print.
  • Cleaning the Printer Head: Power Off and Unplug >Open Printer Cover >Remove Ink Cartridges >Moisten Cotton Swabs or Lint-Free Cloth >Clean Printer Head Contacts and Nozzles >Let Everything Dry Properly >Reinstall Ink Cartridges >Close Printer Cover >Test Print Functionality.
  • Updating the Printer Firmware: Visit Epson Support Page >Check for Firmware Updates >Download the Update >Install Epson Software Updater >Run Epson Software Updater >Initiate Firmware Update.
  • Restart the Printer
  • Removing and Reinserting Ink Cartridges: Turn Off Your Printer >Open the Printer Cover >Press Down on Cartridge Tabs >Inspect Cartridges for Damage >Reinsert Cartridges >Close the Printer Cover >Power On Your Printer.
  • Resetting Printer Settings to Factory Defaults
  • Running a Nozzle Check and Print Head Alignment: Perform a Nozzle Check >Perform a Print Head Cleaning >Perform Print Head Alignment.
  • Clearing Paper Jams and Inspecting Internal Components: Disconnect all cables >Remove paper trays >Open the printer cover >Inspect for jams and obstructions >Clear obstructions >Perform a visual check for loose or damaged parts >Close your printer and reconnect the cables.
  • Performing a Maintenance Check for Internal Hardware Issues: Disconnect the Printer >Open the Printer’s Top Cover >Inspect Internal Components >Remove Debris and Dust .Reseat Any Loose Components >Reassemble Your Printer >Test Your Printer.
  • Contacting Epson Support For Further Assistance: Visit the Epson Support website >Locate your product >Access support resources >Contact Epson Customer Service

By following the potential solutions mentioned in this post, you’ll have a solid foundation for resolving the issue and getting back to your all-important printing tasks. Remember that understanding the problem and its possible causes is half the battle; the other half is trying various solutions until you find what works best for your specific situation.

Preventive Tips

It’s important to note that in some cases, contacting support may result in a recommendation to send your printer for repair or replacement if the Error Code 0x97 persists despite multiple troubleshooting attempts. In case your device is still under warranty, Epson will likely provide support for repairs or replacements.

  • Regularly clean the printer and perform maintenance as recommended by Epson.
  • Use genuine Epson ink cartridges to prevent compatibility issues.
  • Keep your printer’s firmware up to date.

By following these steps, you can often resolve the Error Code 0x97 and get your printer back to working condition. If the issue persists, professional repair may be necessary.

FAQ’s On Epson Printer Error Code 0x97

1. What does Epson Printer Error Code 0x97 mean?

Answer: Error Code 0x97 on an Epson printer usually indicates a hardware malfunction. This error can be caused by a variety of issues including internal component failures, such as problems with the printhead or motherboard.

2. How can I fix Error Code 0x97 on my Epson printer?

Answer: To fix Error Code 0x97, you can try the following steps:

  • Turn off the printer and unplug it.
  • Check for and remove any paper jams or foreign objects inside the printer.
  • Clean the printhead with a lint-free cloth and isopropyl alcohol.
  • Replace the ink cartridges with new ones.
  • Perform a printer reset by holding the power button for 60 seconds while unplugged.
  • Update the printer’s firmware if available. If these steps do not resolve the issue, contact Epson support for further assistance.

3. Can a firmware update resolve Error Code 0x97?

Answer: Yes, in some cases, updating the firmware can resolve Error Code 0x97. Firmware updates can fix bugs and improve the performance of your printer. Check the Epson website for any available firmware updates for your printer model and follow the installation instructions.

4. Why does my Epson printer show Error Code 0x97 even after I replaced the ink cartridges?

Answer: Error Code 0x97 can be caused by multiple factors, not just ink cartridge issues. If replacing the ink cartridges does not fix the error, it could be due to a printhead problem, a motherboard issue, or other internal hardware failures. Further troubleshooting or professional repair might be necessary.

5. Should I contact Epson support if Error Code 0x97 persists after troubleshooting?

Answer: Yes, if Error Code 0x97 persists after you have tried all the troubleshooting steps, it is advisable to contact Epson support. They can provide additional guidance, help diagnose more complex issues, and recommend repair or replacement options if needed.


While I’ve shared numerous potential fixes for Epson Error Code 0x97, it’s absolutely crucial to recognize when things are beyond your control. In case none of these solutions work, or if you’re uncertain about attempting them yourself, never hesitate to reach out to professional assistance or Epson Support. After all, ensuring that your printer receives the proper care and attention will help guarantee its smooth operation as well as its longevity in providing excellent performance.